ECZenith
  •  ECZenith
  • 50.02% (Neutral)
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Sunday, November 9, 2003 4:09:16 PM
My girlfriend and I are finishing up the Jupiter ferris wheel, and of course... a piece is missing. It's a small metal rod to connect the motor to the drive wheel (from bag 4).

Has anyone here had to order lost parts? How would I go about getting this thing?


"If you aren't living on the edge, you're taking up too much room."
archived04
Sunday, November 9, 2003 4:48:55 PM
Just send an email to Faller's Customer Service, give them the sprue
number which has the broken part and your mailing address. The email address is kundendienst@faller.de
TopSpinJay
Sunday, November 9, 2003 7:49:15 PM
faller is verry good at supplien replacement parts they know how to please a customer and everything

when you email them besure to give them your full address includen country otherwise the email is useless and be sure to include the part numbers or bag numbers

Name
#,Street
City, State, Zip
Country
You'll miss us when were gone....
ECZenith
  •  ECZenith
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  • Operations Topic Starter
Monday, November 10, 2003 10:38:28 AM
Wow! That's great! How much do they usually charge to replace them?
"If you aren't living on the edge, you're taking up too much room."
archived04
Monday, November 10, 2003 11:12:50 AM
the replacements are usually free.. but sometimes they'll give you a hard time
TopSpinJay
Monday, November 10, 2003 12:00:35 PM
they will do it for free JUST do not say you need a whole kit lol
You'll miss us when were gone....
Matt C.
Monday, November 10, 2003 12:04:15 PM
Does Walthers still provide replacement parts? I know it could take you a few weeks to get the parts from Faller (being that theyre all the way in Germany and all) lol. If Walthers still handles replacement parts, give them a try..
Matt Cook
Matt's Carnival Warehouse / Matt's Web Design
http://www.carnivalwarehouse.com 
http://www.mwdwebdesign.com 
Matthew
Tuesday, November 11, 2003 12:13:28 AM
Becareful of customs. The last time I ordered replacement parts from Faller for my Top*In, customs decided to add a value of $25 CAD forcing me to pay taxes on what should have been free [:(!].